Privacy Policy

Effective Date: January 18, 2025

Last Updated: February 4, 2026

Home Rangers LLC (“Home Rangers,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request services, or communicate with us in connection with HVAC and plumbing services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect personal information when you:

• Request service or a quote
• Schedule an appointment
• Contact us via phone, text message, email, online chat, or web forms
• Submit information through advertising lead forms (e.g., Google or Facebook)
• Make a payment

This information may include:

• Name
• Phone number
• Email address
• Service address
• Service details and history
• Communications with our team

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information such as IP address, browser type, device type, and pages visited. This information is used for analytics, security, and website improvement purposes.

2. How We Use Your Information

Service & Operations

• Provide and manage HVAC and plumbing services
• Schedule appointments and dispatch technicians
• Send appointment confirmations, reminders, and service updates
• Respond to customer inquiries and requests
• Process payments

Marketing (With Consent)

• Send promotional offers or seasonal service reminders
• Provide service recommendations

Marketing communications are sent only to customers who have explicitly opted in. Consent is not required as a condition of purchase.

3. SMS Communications and Consent

Home Rangers may communicate with customers via SMS (text messages) for customer support, appointment scheduling, service updates, estimate follow-ups, and occasional promotional messages.

Opt-In Methods:

• Submitting a web form with an SMS consent checkbox (unchecked by default)
• Requesting text communication during an online or AI-assisted chat
• Providing verbal consent during a phone call (documented internally)

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP.

4. How We Share Your Information

We do not sell or rent personal information.

Service Providers

We may share limited information with trusted service providers that help us operate our business, such as scheduling software, payment processors, communication platforms, and website analytics tools. These providers are required to protect your information and use it only for services provided to Home Rangers.

Mobile Information Sharing (CTIA Compliance)

Mobile information will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

Mobile phone numbers are used solely for communication related to services requested, customer support, scheduling, service updates, and messages that customers have explicitly opted in to receive.

Legal Requirements

We may disclose information if required by law or to protect our rights, customers, or business.

5. Cookies and Tracking

We use cookies and similar technologies to improve website performance, analyze traffic, and measure advertising effectiveness. You can control cookie preferences through your browser settings.

6. Your Choices

You may opt out of promotional communications at any time:

• Email: unsubscribe link
• SMS: reply STOP
• Contact us directly

Transactional or service-related messages may still be sent when requested.

7. Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no system can be guaranteed 100% secure.

8. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

11. Contact Information

Home Rangers LLC
Warminster, PA
Phone: 215-454-0001
Email: service@callhomerangers.com
Website: https://www.callhomerangers.com

12. Consent

By using our website or services, you consent to this Privacy Policy.